Last updated: October 2, 2026
This Privacy Policy explains how Lumyantech collects, uses, shares and protects personal information when you visit our website, use our chat, fill out forms, book an appointment, email us or contact us by phone.
Data controller: Lumyantech, Miami, Florida, United States.
Privacy contact: Mylen Pombo, founder and CEO — mpombo@lumyantech.com
We serve people and businesses in the United States, in Miami and remotely. Once Lumyantech is incorporated as a legal entity, we will add its legal name and registered address here.
We may collect the following categories of information, depending on how you contact us:
We may receive data from providers we use to run the website, answer messages, protect our systems or deliver our services, as explained below.
We collect information when you:
We use personal information to:
We use artificial intelligence (AI) assistants to answer the chat, prepare automatic email replies, answer calls and summarize conversations for our team. We always tell you:
To run our website and our internal processes, we may share certain information with, or make it available to, providers that deliver services to Lumyantech. These providers do not receive the information because we sell it, but because we use them to run the business.
| Provider / tool | What it is used for | What data it may see or process |
|---|---|---|
| Cloudflare | Security, proxy, DNS and website protection | IP address, technical data, web traffic and form or chat content passing through the website |
| Cloudflare Turnstile | Anti-bot check on forms | Technical browser data and anti-abuse validation |
| Google Analytics 4 | Visitor analytics | Analytics cookies, IP address, pages viewed, device, approximate location and traffic source |
| Google Fonts | Loading the website's fonts | Visitor IP address and technical data when the fonts load |
| OpenAI | Artificial intelligence: chat, email replies, summaries and call transcription | Chat text, emails, form messages and the audio of calls while they happen (not stored as a recording) |
| Twilio | Phone service for the voice agent | Phone numbers, date and length of the call, and the audio while it happens (we do not record the audio) |
| Linode (Akamai) | Website and email servers, located in Miami | Website data and emails sent to info@lumyantech.com |
| Neon | Database (on Amazon Web Services servers in Virginia, USA) | Contacts, messages, appointments, transcripts, summaries, notes and follow-up data |
| n8n | Automations, on Lumyantech's own servers | Form, email, chat, appointment and call content while it is processed |
| Telegram | Internal alerts to our team | Name, contact details and summary of leads, appointments or calls |
Each provider handles information under its own terms and privacy policies. For example, OpenAI does not use data it receives through its API to train its models and keeps it for up to 30 days to detect abuse.
When you fill out the contact form, we may collect: - name; - email; - phone; - service of interest; - message; - technical anti-abuse data from the form.
Use: to reply to you, assess your request, follow up and, in some cases, use artificial intelligence to draft an initial reply.
Internal and external destinations: n8n, OpenAI, Neon, email, Telegram and the website's security systems.
Attachments: the current form is not designed for uploading files.
Retention: 2 years from the last contact; if you become a client, 5 years from the last service (see section 9).
When you book an appointment, we may collect: - name; - email; - phone; - service; - appointment type (video call or on-site visit); - notes you write.
Use: to schedule, confirm, reschedule or cancel the appointment and follow up.
Internal and external destinations: n8n, Neon, email and Telegram.
Retention: 2 years from the last contact; if you become a client, 5 years from the last service (see section 9).
Our chat accepts free-text messages. It is not designed to receive file attachments.
We may collect: - chat content; - session identifier; - name, email or phone if you share them; - earlier messages in the conversation; - information that an agent or automated system uses to reply.
Use: to answer questions, assess interest, resolve doubts, escalate cases and follow up.
Systems used: n8n, OpenAI and Neon.
Notice: before your first message, the chat says it is an assistant powered by artificial intelligence and that the conversation is saved, with a link to this policy. The conversation identifier is stored in your browser only when you open the chat.
Retention: 2 years from the last contact; if you become a client, 5 years from the last service (see section 9).
If you write to info@lumyantech.com or any other Lumyantech address, we may keep: - your email; - your name and email address; - the content of the message; - attachments; - technical metadata of the message; - our reply.
Use: customer care, follow-up, support, sales, coordination and automated or AI-assisted replies.
Notice: automatic replies (to info@ and to the contact form) state at the end that they were prepared by an artificial intelligence assistant and that you can reply to be helped by a person.
Retention: 2 years from the last contact; if you become a client, 5 years from the last service (see section 9).
When you call Lumyantech or talk to our voice agent:
Use: customer care, qualifying the request, follow-up, internal summary and service improvement.
Systems used: Twilio, OpenAI, n8n, Neon and Telegram.
Retention: the transcript and summary, 2 years from the last contact (5 years if you are a client). Twilio keeps the call record (number, date and length).
Notice and consent: when answering, the agent says (in Spanish): "Hi, thanks for calling Lumyantech. You're being helped by an artificial intelligence assistant, and this call is transcribed and saved so we can help you. How can I help you?" If the caller speaks English, the agent also says once in English: "Just so you know, you are speaking with an AI assistant, and this call is transcribed and saved so we can help you." If you stay on the call after this notice, you consent to the transcription. If you do not want that, the agent gives you +1 (305) 699-6196 to talk to a person and ends the call.
We use cookies and similar technologies so the website works and, only if you accept, to measure how it is used.
Without your permission, the website only stores two necessary items in your browser (local storage, not cookies): - your cookie choice, so we don't ask you again on every page; - the identifier of your chat conversation, only if you open the chat.
Each cookie and stored item, with how long it lasts, is described in our Cookie Policy (lumyantech.com/en/cookie-policy/).
We use Google Analytics 4 only if you accept it in the cookie notice; if you reject it, it is not loaded. If you accept, this may involve: - analytics cookies; - collection of pages visited; - device data; - approximate location; - traffic source; - other website usage data.
Cloudflare may receive the visitor's IP address and technical data for security, performance and website delivery.
When we load fonts from Google, Google may receive the IP address of the device visiting the website.
The website shows a cookie notice with the options Accept, Reject and Settings. Until you accept, Google Analytics is not loaded and none of its cookies are stored. You can change your choice at any time from the Cookie Policy ("Cookies" link at the bottom of every page: lumyantech.com/en/cookie-policy/), which also describes each cookie and item stored in the browser.
We may share personal information in the following situations:
We do not sell your personal information or share it for advertising.
We keep information only for as long as needed for the purposes described in this Policy, unless the law requires or allows a longer period.
We may keep data for: - customer care; - business continuity; - support and traceability; - fraud prevention; - legal, tax or accounting obligations; - backup and incident recovery.
If you ask us to delete your data, we will review your request and delete what we can reasonably delete, unless we must keep it for legal, security, backup or dispute-resolution reasons.
Once a year we review and delete the data that has passed these periods. Mylen Pombo is responsible for this process.
We apply reasonable administrative, technical and physical security measures to protect information against unauthorized access, loss, alteration or improper disclosure.
For example: - encrypted connection (HTTPS) across the whole website; - an administration panel that can only be reached from our private network and with a password; - anti-bot protection on forms and a security provider for the website (Cloudflare); - our systems' keys stored in a secrets manager; - backups on our own storage; - access to data limited to the team members who need it.
However, no system is completely secure and we cannot guarantee absolute protection.
Depending on where you live and the applicable law, you may have the right to:
To exercise these rights, write to:
Mylen Pombo
mpombo@lumyantech.com
We may ask you for information to verify your identity before replying.
We reply within 30 days. If we need more time, we will let you know and may extend it once by 15 more days.
Our services are not directed at people under 18, and we do not knowingly offer them to minors.
If you believe a minor has given us personal data, contact us so we can review and delete the information when appropriate.
Our services are directed at people and businesses in the United States, and we process information in the United States. Some providers may also process it in other countries where their systems operate.
If you contact us from another country, your information will be processed in the United States.
Our website may contain links to third-party websites. We do not control their privacy practices or content. We recommend that you review those third parties' privacy policies before interacting with them.
We may update this Privacy Policy from time to time to reflect changes in our services, providers, processes or legal requirements.
When we make important changes, we will publish the updated version on this page and change the "Last updated" date.
If you have questions, requests or complaints about privacy, you can contact us at:
Privacy contact: Mylen Pombo
Email: mpombo@lumyantech.com
General email: info@lumyantech.com
Phone: +1 (305) 699-6196
This policy is interpreted and governed by the laws of the State of Florida and the applicable federal laws of the United States, without prejudice to any mandatory rules that apply depending on where you are located.