Frequently Asked Questions

Because every business is different. A restaurant with 5 employees has very different needs than an accounting office with 20 computers. We prefer to give you a fair, personalized price after understanding your real situation, rather than charging a standard price that may be too much or too little for what you need.

The first 30-minute conversation is completely free. No commitments, no sales pressure. We just want to understand your situation and see if we can help. If we decide to work together, we give you a clear budget before starting any work.

We don't lock you into long contracts. For specific projects (like technical consulting or web development), you pay for the complete project. For ongoing support, you can pay monthly with no minimum commitment. If you're not satisfied, you can cancel whenever you want.

It depends on the service. Defined projects (technical consulting, web development, diagnosis) have a fixed price. Ongoing support can be by the hour or monthly, as you prefer. You will always know the cost before we do any work.

Technical consulting is an in-depth analysis of your infrastructure: we review everything and give you an improvement plan. It's a one-time project that tells you what to fix and in what order. Remote support is ongoing help: we solve day-to-day problems like slow computers, software that doesn't work, or configurations you need to change.

Yes. Most of our services are remote, so we can work with any company in the United States. For services requiring in-person visits, we work primarily in the Miami area, but can make exceptions depending on the project.

Not at all. That is precisely our differentiator. We explain everything in clear language, without technical jargon. If you don't understand something, it's our responsibility to explain it better. We work with business owners who just want technology to work without complications.

We specialize in small and medium businesses: typically 1 to 50 employees. If you're larger, you probably need an internal IT department. If you're smaller, we can still help, but some of our full services might be more than you need.

For general inquiries, we respond within 24-48 hours. If you're already a client and have an urgent problem, you can call us directly and we respond the same day. For non-urgent support, our response time is 24-48 business hours.

Yes. For ongoing services like remote support, you can cancel whenever you want without penalty. For projects in progress, we'll talk with you to see how to proceed. We always look for a fair solution for both parties.

Yes. If something we implement doesn't work correctly, we fix it at no additional cost. For web development, we guarantee 30 days of corrections after delivery. For other services, if you're not satisfied, we'll talk to find a solution.

Call us directly at +1 (305) 699-6196. If it's a real emergency (server down, critical system offline), we prioritize your case. For non-critical emergencies, we give you a realistic estimate of when we can attend to you.

We take security very seriously. We use encrypted connections, secure storage, and never share your information with third parties. We have strict data handling policies and comply with industry standards.

Absolutely. If your project requires an NDA (non-disclosure agreement), we sign it without issue. Regardless, we treat all client information as confidential by default.